Solution 06 | Fulfilment and Shipping
Our speciality is “tailoring”: you tell us what you are able to do or want, and we will have the ideal solution. It doesn’t matter whether you choose direct delivery, cross-docking or fulfilment.
When it comes to shipping, you have a wide range of offers to fall back on within the onQuality modular system.
We are also happy to support you with our software. This way, you receive scalable processes in shipping and logistics that are precisely tailored to your company.
Our speciality is “tailoring”: you tell us what you are able to do or want, and we will have the ideal solution. It doesn’t matter whether you choose direct delivery, cross-docking or fulfilment. When it comes to shipping, you have a wide range of offers to fall back on within the onQuality modular system.
We are also happy to support you with our software. This way, you receive scalable processes in shipping and logistics that are precisely tailored to your company.
Our speciality is “tailoring”: you tell us what you are able to do or want, and we will have the ideal solution. It doesn’t matter whether you choose direct delivery, cross-docking or fulfilment.
When it comes to shipping, you have a wide range of offers to fall back on within the onQuality modular system. We are also happy to support you with our software. This way, you receive scalable processes in shipping and logistics that are precisely tailored to your company.
Delivery to the end customer within 24 hours, a low cancellation rate, live inventory updates – many must-have requirements for large marketplaces are a real challenge for retailers or brands. We make this step immensely easier and help you set up the necessary B2C logistics. Or we can simply take care of it for you. Together with us, you invest in the right logistics models and secure your long-term success in a wide variety of marketplaces.
Delivery to the end customer within 24 hours, a low cancellation rate, live inventory updates – many must-have requirements for large marketplaces are a real challenge for retailers or brands. We make this step immensely easier and help you set up the necessary B2C logistics. Or we can simply take care of it for you. Together with us, you invest in the right logistics models and secure your long-term success in a wide variety of marketplaces.
Choose the right logistics model for you based on the requirements of your company. You can change and adjust your decision at any time with a short lead time:
Choose the right logistics model for you based on the requirements of your company. You can change and adjust your decision at any time with a short lead time:
With direct shipping, you ship to the end customer yourself from your warehouse. It is important here to take into account the specific conditions of the individual marketplaces. This means, for example, that you have to adapt delivery notes, packaging and return forms to the individual marketplaces and national languages.
A basic requirement is fast delivery: 99% of orders must be handed over to DHL within 24 hours, with a maximum cancellation rate of 0.4 percent.
You can also process domestic returns autonomously – provided that you manage to handle them within 24 hours, as prescribed by the marketplaces.
For B2C returns from abroad, we take care of the processing via our onQuality hubs.
With direct shipping, you ship to the end customer yourself from your warehouse. It is important here to take into account the specific conditions of the individual marketplaces. This means, for example, that you have to adapt delivery notes, packaging and return forms to the individual marketplaces and national languages.
A basic requirement is fast delivery: 99% of orders must be handed over to DHL within 24 hours, with a maximum cancellation rate of 0.4 percent.
You can also process domestic returns autonomously – provided that you manage to handle them within 24 hours, as prescribed by the marketplaces.
For B2C returns from abroad, we take care of the processing via our onQuality hubs.
With this option, you are choosing a variant which requires a lot of personal contribution. For you, this means a large IT project, since each marketplace connection has to be created individually within the IT landscape. The specific shipping guidelines of the marketplaces, such as delivery notes or invoices, must be stored in the system. You can expect to have to regularly update and adapt the forms several times a year.
You also have to take into account deviations from the internal standard process, for example, because invoices are not created automatically. The delivery notification, including cancellation/return and DHL return code, must be issued when the goods are dispatched.
Interfaces need to be set up with onQuality so as to be able to constantly update stocks and exchange order data and delivery reports.
The OES shipping software supports you in sending the goods from your own warehouse to your customers. After quick implementation of the OES shipping software (cloud), the goods can be delivered together with the shipping papers and packaging in accordance with marketplace specifications, without you having to implement a major IT project yourself.
With B2C order picking via OES shipping, the first step involves the GTIN scanning, and an item basket is packed via Speedline or a multi-item-basket is picked via the order-picking conveyor. In the second step, the individual item is scanned in the finished basket via EAN-Speedline, or the finished order-picking box is selected.
This means that there is automatic assignment to the order, the channel-specific delivery notes and DHL labels are printed automatically, and the packaging that is to be used is indicated. The shipping confirmation is sent via One-Click.
Daily aggregated Shipment from the Brand to onQuality’s Cross Docking Hub or Marketplace Warehouse with low shipping guidelines.
Shipment to Customers, Marketplaces and B2B Customers from onQuality’s warehouse.
With cross-docking, you do not have to follow any channel-specific shipping guidelines. The goods are stored in your warehouse, and you send the goods to our warehouse or the marketplace warehouse daily, like with a B2B order.
With this option, you reduce the internal effort required in your logistics. You can still simply continue to send shipments as with B2B, but you have to deliver the goods to our cross-docking hub on the same day. For example, all orders must be in our cross-docking hub by 2:00 pm or 4:00 pm at the latest.
Due to the standards defined by the marketplaces, the strict specifications and ever increasing customer expectations, this option is only possible with a daily line haul (same-day delivery), although the cut-off time will be set as late as possible. We would also be happy to support you in implementing the daily line haul. We take care of same-day B2C shipping in accordance with the channel-specific guidelines and can also send the returns back to you daily, or on a schedule of your choosing.
In terms of fulfilment, we take over the intermediate storage of the goods for you, by means of a consignment warehouse, and ship them from there, whether to end customers, marketplaces or to B2B customers.
This fulfilment variant is suitable for customers who do not have a warehouse in Germany or who cannot achieve short shipping times internally. Our warehouse is available here as a consignment goods warehouse.
You can use our warehouse as a pure marketplace warehouse or handle the entire B2C and B2B business through our warehouse. With the marketplace variant (B2C), you can store a part of your goods with us and restock them at regular intervals. End customers are only shown the availability from our warehouse on the marketplaces. We take care of channel-specific B2C dispatches to the end customer. We can also deliver on Saturdays to offer the best delivery performance. We work with strategic partners from logistics so your business can be scaled at any time.
With this option, you reduce the internal effort required in your logistics. You can still simply continue to send shipments as with B2B, but you have to deliver the goods to our cross-docking hub on the same day. For example, all orders must be in our cross-docking hub by 2:00 pm or 4:00 pm at the latest.
Due to the standards defined by the marketplaces, the strict specifications and ever increasing customer expectations, this option is only possible with a daily line haul (same-day delivery), although the cut-off time will be set as late as possible. We would also be happy to support you in implementing the daily line haul. We take care of same-day B2C shipping in accordance with the channel-specific guidelines and can also send the returns back to you daily, or on a schedule of your choosing.
This fulfilment variant is suitable for customers who do not have a warehouse in Germany or who cannot achieve short shipping times internally. Our warehouse is available here as a consignment goods warehouse.
You can use our warehouse as a pure marketplace warehouse or handle the entire B2C and B2B business through our warehouse. With the marketplace variant (B2C), you can store a part of your goods with us and restock them at regular intervals. End customers are only shown the availability from our warehouse on the marketplaces. We take care of channel-specific B2C dispatches to the end customer. We can also deliver on Saturdays to offer the best delivery performance. We work with strategic partners from logistics so your business can be scaled at any time.
onQuality can handle all end-customer returns for you. This starts with receiving the returns, and is precisely tailored to the conditions of the various marketplaces. Once customers have sent their returns back to our warehouse, we take care of everything else: receiving the goods, unpacking, inspection and assessment, registration, stating the reasons for return, reprocessing and storage, and the process up until they are sold again. And not only that: we also evaluate the return quantities per item and give you an overview of all returned items for your performance data.
Marketplaces require fast handling of returns, within 24 hours. We support you in meeting the deadline for posting and crediting, and also take care of re-processing for you so the goods can be resold. You can decide for yourself whether you want to use our returns service, regardless of which logistics model you use for outward product shipment.
onQuality can handle all end-customer returns for you. This starts with receiving the returns, and is precisely tailored to the conditions of the various marketplaces. Once customers have sent their returns back to our warehouse, we take care of everything else: receiving the goods, unpacking, inspection and assessment, registration, stating the reasons for return, reprocessing and storage, and the process up until they are sold again. And not only that: we also evaluate the return quantities per item and give you an overview of all returned items for your performance data.
Marketplaces require fast handling of returns, within 24 hours. We support you in meeting the deadline for posting and crediting, and also take care of re-processing for you so the goods can be resold. You can decide for yourself whether you want to use our returns service, regardless of which logistics model you use for outward product shipment.
onQuality can handle all end-customer returns for you. This starts with receiving the returns, and is precisely tailored to the conditions of the various marketplaces. Once customers have sent their returns back to our warehouse, we take care of everything else: receiving the goods, unpacking, inspection and assessment, registration, stating the reasons for return, reprocessing and storage, and the process up until they are sold again. And not only that: we also evaluate the return quantities per item and give you an overview of all returned items for your performance data.
Marketplaces require fast handling of returns, within 24 hours. We support you in meeting the deadline for posting and crediting, and also take care of re-processing for you so the goods can be resold. You can decide for yourself whether you want to use our returns service, regardless of which logistics model you use for outward product shipment.
onQuality evaluates your delivery performance and informs you automatically as soon as certain key figures are no longer met or a negative trend can be identified. This way, we protect you against platform-specific consequences during direct delivery or cross-docking that could lead to delivery blocks throughout the marketplaces.
Use our Europe-wide hub structure with our major logistics partners and achieve a high level of customer satisfaction. And benefit from our attractive shipping conditions.
onQuality evaluates your delivery performance and informs you automatically as soon as certain key figures are no longer met or a negative trend can be identified. This way, we protect you against platform-specific consequences during direct delivery or cross-docking that could lead to delivery blocks throughout the marketplaces.
onQuality evaluates your delivery performance and informs you automatically as soon as certain key figures are no longer met or a negative trend can be identified. This way, we protect you against platform-specific consequences during direct delivery or cross-docking that could lead to delivery blocks throughout the marketplaces.
Use our Europe-wide hub structure with our major logistics partners and achieve a high level of customer satisfaction. And benefit from our attractive shipping conditions.
Do you want to strengthen your online business and be successful in many marketplaces? We will provide you with tailored, no-obligation advice. Together with you, we will find the right solution from our wide range of services. Just call us or send us an email!
Ⓒ onQuality Deutschland GmbH
